Last updated: August 1, 2026

Welcome to Key Coaching. These Terms and Conditions ("Terms") are a legal agreement between you and Key Coaching, LLC ("Key Coaching," "we," "us," or "our"), a coaching practice located in Parker, Colorado.

These Terms apply every time you visit our website, buy a digital or printed product, enroll in a course or workshop, book a coaching session, create an account in our client portal, or otherwise use anything we offer (together, the "Services").

Please read these Terms carefully. By using the Services, you confirm that you have read, understood, and agreed to be bound by them. If you do not agree, please do not use the Services.

1. Who may use the Services

You must be at least 18 years old to purchase from us, create an account, or enter into any agreement with us.

Children, tweens, and teens may participate in coaching, courses, and workshops only when a parent or legal guardian has enrolled them and agreed to these Terms on their behalf. When a minor participates, the enrolling parent or guardian is the contracting party. That parent or guardian is responsible for payment, for the minor's conduct, and for making sure the minor understands and follows any rules we share.

If you are agreeing to these Terms on behalf of a school, district, organization, or business, you confirm that you have the authority to bind that entity.

2. What coaching is, and what it is not

This section is important. Please read it in full.

Key Coaching provides non-clinical, educational coaching focused on skills such as organization, planning, time management, task initiation, follow-through, study strategies, self-advocacy, and independence. We also provide parent guidance, workshops, courses, and written materials on those same topics.

Our Services are not:

Therapy, counseling, psychotherapy, or any form of mental health treatment
Medical care, medical advice, or a substitute for care from a physician or other licensed provider
Psychological, neuropsychological, or educational evaluation
A clinical diagnosis of any condition, including ADHD or a learning disability
Special education services, an IEP, a 504 plan, or a substitute for services a school is legally required to provide
Academic tutoring or subject-matter instruction
Legal advice or educational advocacy representation
Crisis intervention or emergency support

Colleen Yanez is an experienced educator and coach. She is not acting as a licensed therapist, psychologist, physician, or attorney in any part of the Services, and no professional-client relationship of that kind is created by your use of the Services.

Any screening tools, checklists, scorecards, or informal assessments we use — including working memory or attention screeners — are informal coaching tools. They are used to guide coaching goals and track progress. They are not diagnostic instruments, and their results are not a diagnosis.

If you or your child are experiencing a mental health crisis, thoughts of self-harm, or a medical emergency, please call 911 or contact the 988 Suicide and Crisis Lifeline by calling or texting 988.

We may recommend that you consult a physician, therapist, psychologist, educational evaluator, or attorney. We encourage you to do so. We are glad to work alongside your child's existing care team when you ask us to.

3. No guarantee of results

Coaching outcomes depend on many factors we do not control, including a client's participation, effort, consistency, home environment, school environment, and individual development.

We do not guarantee any specific outcome — academic, behavioral, emotional, or otherwise. Any examples, testimonials, case descriptions, or results shared in our marketing are illustrative of what some clients have experienced. They are not a promise or prediction of what you or your child will experience.

4. Coaching sessions

4.1 Scheduling

Sessions are scheduled in advance through our booking system. Session length, frequency, and format are described in the package or offer you purchase.

4.2 Virtual sessions

Virtual sessions are held over Google Meet or another platform we designate. You are responsible for your own internet connection, device, camera, and microphone. If a session cannot proceed because of a problem on your end, that session is treated as a completed session. If a session cannot proceed because of a problem on our end, we will reschedule it at no charge.

4.3 In-person sessions

In-person sessions are held at the location stated at the time of booking. You are responsible for transportation to and from sessions. For a minor client, a parent, guardian, or authorized adult must drop off and pick up the client on time and remain reachable by phone for the entire session.

4.4 Cancellations and rescheduling

We ask for at least 24 hours' notice to cancel or reschedule a session. When you give at least 24 hours' notice, we will reschedule the session at no charge.

A session that is cancelled with less than 24 hours' notice, or that is missed entirely, is charged in full and counts against your package. We understand that illness and emergencies happen, and we may waive this at our discretion.

4.5 Late arrivals

Sessions begin and end at their scheduled times. If you arrive late, we will use the time that remains. We cannot extend a session past its scheduled end time.

4.6 Communication between sessions

Any support offered between sessions — such as messaging, email check-ins, or portal comments — is described in your specific package. We respond during business hours, Monday through Friday. We are not available for urgent or crisis support at any time.

4.7 Ending the coaching relationship

Either of us may end the coaching relationship at any time, for any reason. You may end coaching whenever you decide it is no longer the right fit, and we may do the same — for example, if we believe another type of professional support would serve the client better, if payment is not current, or if these Terms are violated. We ask that you tell us in writing so we have a clear record.

If sessions remain in a prepaid package when the relationship ends, those sessions may be forfeited. We would rather talk it through than apply a blanket rule, so please contact Key Coaching directly and we will discuss your situation.

5. Working with minors

A parent or legal guardian must enroll a minor, agree to these Terms, and complete our intake forms before coaching begins. By enrolling a minor, you confirm that you have the legal authority to do so.

If custody is shared, you confirm that you have the authority to enroll the child under your custody arrangement. We are not able to interpret, enforce, or mediate custody agreements. If a dispute arises between parents or guardians, we may pause services until it is resolved.

Coaching a minor works best when the client trusts the space. It also works best when parents stay informed. We balance those two things this way: we share progress, themes, goals, strategies, and next steps with parents, and we generally keep the specific details of what a client says in session between the coach and the client.

We will always tell a parent or guardian, promptly and directly, if we believe a client is at risk of harm to themselves or others, is being harmed by someone else, or discloses anything that a reasonable person would consider a serious safety concern.

5.3 Safety, abuse reporting, and emergencies

We will report suspected child abuse or neglect to the appropriate authorities when we are required or permitted to do so under Colorado law. We will also contact a parent, guardian, or emergency services when we believe a client is in danger. These obligations override any expectation of confidentiality.

5.4 Conduct

We expect respectful behavior from every client and every adult in the household. We may pause or end services in response to behavior that is threatening, abusive, harassing, discriminatory, or unsafe toward our coach, another client, or a participant in a group setting.

6. Online courses and digital products

6.1 What you are buying

When you purchase a course, workbook, PDF, template, planner, scorecard, audio, or video product, you are buying a limited, personal, non-exclusive, non-transferable license to use it. You are not buying ownership of it.

6.2 What you may do

You may download, save, and print our digital products for your own personal use, and for use with the children in your own household or, if you are a licensed professional or educator, with the students or clients you personally serve — unless the product states otherwise.

6.3 What you may not do

You may not:

Resell, sublicense, rent, or redistribute any product, in whole or in part
Share your account credentials or course access with anyone outside your household
Post our materials to a shared drive, learning management system, file-sharing site, or public website
Copy our materials into your own paid or free product
Use our materials to train, fine-tune, or ground any artificial intelligence or machine learning system
Remove or alter any copyright notice, logo, or attribution

Schools, districts, practices, and organizations that want to use our materials with a group need a separate written license. Please contact us and we will put one together.

6.4 Access

Unless we state otherwise at the time of purchase, your access to a course continues for as long as we offer that course and remain in business. We call this lifetime access, and we mean the lifetime of the course, not a guarantee that any course or this business will exist forever.

We may update, improve, or retire course content over time. If we retire a course you have purchased, we will give you notice and a way to download the core materials so you keep what you paid for.

6.5 Refunds on digital items

Because digital products and course content are delivered immediately and cannot be returned, all sales of digital products are final and non-refundable.

For self-paced online courses, we offer a 14-day refund window from the date of purchase, provided you have completed less than 25% of the course content. To request a refund within that window, please email us.

If a digital file will not download or open, please contact us. We will fix it or replace it.

7. Printed products and physical orders

7.1 Orders

Prices for printed books, workbooks, and other physical items are listed at checkout and do not include shipping or applicable sales tax unless stated. We may correct pricing errors and cancel affected orders with a full refund.

7.2 Shipping

We ship to addresses within the United States unless an item says otherwise. Shipping timelines given at checkout are estimates, not guarantees. Risk of loss passes to you when the carrier takes possession of the package.

7.3 Returns

You may return an unused physical item in resalable condition within 30 days of delivery for a refund of the item price. Return shipping is your responsibility. Please contact us before shipping anything back so we can give you return instructions.

7.4 Damaged or incorrect items

If an item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with a photo. We will replace it or refund it at no cost to you.

8. Workshops and events

8.1 Registration

Workshop registration is confirmed when payment is received. Seats are limited, and registration is per person unless the listing says otherwise.

8.2 Cancellation by you

You may cancel a workshop registration and receive a full refund up to 7 days before the event. Within 7 days of the event, registration is non-refundable, but you may transfer your seat to another person or apply your payment as a credit toward a future workshop.

8.3 Cancellation by us

If we cancel or reschedule an event, we will notify you and offer either a full refund or a seat at the rescheduled date. We are not responsible for travel, lodging, childcare, or other costs you incur in connection with an event.

8.4 Recording at events

Workshops and events may be recorded, photographed, or livestreamed. Section 10 explains how those recordings may be used.

9. Payment

9.1 Prices and payment

All prices are in U.S. dollars. Payment is due at the time of purchase unless we have agreed to an invoice or payment plan in writing. Payments are processed by third-party payment processors, and your payment information is handled under their terms and privacy practices.

9.2 Payment plans and invoices

If you are on a payment plan, you authorize us to charge your payment method automatically on the agreed schedule until the balance is paid. Invoices are due on the date shown on the invoice.

9.3 Failed and late payments

If a payment fails, we will notify you and try again. We may pause services, suspend portal or course access, and charge a reasonable late fee if an account stays past due. You remain responsible for the full balance of any package or plan you committed to.

9.4 Chargebacks

Please contact us before disputing a charge with your bank or card issuer. Most problems are easy to solve directly. If you file a chargeback for services already delivered, we may suspend your access and pursue the amount owed.

9.5 Taxes

You are responsible for any sales, use, or similar taxes that apply to your purchase, other than taxes on our income.

10. Recording, photography, and marketing use

10.1 Sessions may be recorded

Coaching sessions, workshops, group programs, and events — virtual and in person — may be recorded. We record to keep accurate notes, to review and improve our work, to support continuity of care, and, in some cases, to create teaching and marketing content.

By participating in a session, event, or program, you consent to being recorded.

10.2 How we may use recordings and photos

We may use recordings, photographs, video clips, quotes, written feedback, and anonymized examples from our work for training, education, case examples, social media, advertising, courses, and other marketing.

Whenever we use material for marketing, we remove or change identifying details unless we have permission to keep them.

10.3 Minors — our promise

We will never use a minor's name, face, voice, image, likeness, artwork, or written work in any marketing, advertising, social media, course, or public material without separate, specific, written permission from that minor's parent or legal guardian.

That permission is always optional. It is never a condition of receiving services, and declining it changes nothing about the coaching your child receives. Permission is given through a separate media release form, not through these Terms.

A parent or guardian may withdraw permission at any time by emailing us. When you withdraw permission, we will stop using the material going forward and remove it from channels we control. We may not be able to recall material that has already been printed, downloaded, shared by others, or distributed to third-party platforms.

10.4 Adults

If you are an adult client or workshop participant, we may use recordings and photographs that include you for the purposes described in Section 10.2. You may opt out at any time by emailing us, and we will stop using material that identifies you going forward.

10.5 You may not record us

You may not record, photograph, screenshot, livestream, or transcribe any session, workshop, course, or group program without our advance written permission. This protects other participants as much as it protects us.

11. Your account and the client portal

11.1 Account setup

Some Services require an account. When you create one, you agree to give accurate information and to keep it current.

11.2 Roles and access

Our client portal supports different roles, including parent, co-parent, teen client, and coach. Each role sees a different amount of information. A parent or guardian who creates a household is responsible for who they invite into it and for what those people can see. Please invite only people you intend to have access to your family's information.

11.3 Your credentials

You are responsible for keeping your login credentials confidential and for everything that happens under your account. Please tell us right away if you believe your account has been accessed without your permission.

11.4 Availability

We work to keep the portal running, but we do not guarantee uninterrupted or error-free access. We may modify, suspend, or discontinue any part of the portal at any time.

11.5 Closing an account

You may ask us to close your account at any time. When an account is closed, access to portal content ends. Our Privacy Policy explains what we retain and for how long.

12. Intellectual property

All content we create — including our website, course materials, workbooks, PDFs, worksheets, scorecards, frameworks, the KEY Method, curricula, presentations, videos, photographs, illustrations, books, software, and the Key Coaching and Adventures of Jack the Dog names and logos — is owned by Key Coaching or its licensors and is protected by copyright, trademark, and other laws.

Nothing in these Terms transfers ownership of anything to you. The limited license in Section 6 is the full extent of what you receive.

12.1 Feedback and content you submit

If you send us feedback, ideas, testimonials, reviews, or suggestions, you grant us a perpetual, worldwide, royalty-free license to use them without compensation or attribution. Please do not send us anything you consider confidential or proprietary.

Anything you post in a portal, community, or comment area remains yours, and you grant us a license to host, display, and use it to operate and improve the Services.

12.2 Copyright complaints

If you believe material on our site infringes your copyright, please contact us with a description of the work, the location of the material, and your contact information.

13. Confidentiality

We treat the information you share with us as confidential, and we use it only to deliver and improve our Services. Our Privacy Policy explains this in detail.

Confidentiality has limits. We may disclose information when we are required to by law, when we are responding to a safety concern described in Section 5.3, when we need to enforce these Terms or protect our rights, and when a service provider needs it to help us operate.

Please note that coaching is not a legally privileged relationship. Communications with a coach do not carry the protections that apply to communications with a licensed therapist, physician, or attorney.

We ask the same of you in group settings: what other participants share in a group program, workshop, or community stays in that space.

14. Acceptable use

You agree not to use the Services to break the law, infringe anyone's rights, harass or harm anyone, upload malicious code, scrape or harvest data, reverse-engineer our software, impersonate anyone, or interfere with the operation or security of the Services.

We may suspend or terminate access for any violation of this section, without refund.

15. Third-party services and links

Our Services rely on third-party tools for payment, scheduling, video, email, hosting, storage, and analytics. We may also link to third-party websites and resources. We do not control those services, and we are not responsible for their content, practices, or availability. Your use of them is governed by their own terms.

16. Assumption of risk

Coaching involves discussing personal, academic, family, and emotional topics. Some of those conversations are uncomfortable. You accept that as part of the process.

If you or your child attend an in-person session or event, you accept the ordinary risks of travel and of being at that location, and you agree that Key Coaching is not responsible for injury, illness, or loss of property that is not caused by our negligence.

17. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Services will be uninterrupted, secure, error-free, or that any content is complete or current.

Some jurisdictions do not allow certain disclaimers. In those places, this section applies to the fullest extent the law allows.

18. Limitation of liability

To the fullest extent permitted by law, Key Coaching and its owner, contractors, and affiliates are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising from or related to the Services.

Our total liability for any claim arising from or related to the Services will not exceed the greater of the amount you paid us in the six months before the event giving rise to the claim, or one hundred dollars ($100).

These limits apply regardless of the legal theory and even if we were advised that damages were possible. Nothing in these Terms limits liability that cannot be limited under applicable law.

19. Indemnification

You agree to indemnify and hold harmless Key Coaching and its owner, contractors, and affiliates from any claim, loss, liability, or expense — including reasonable attorneys' fees — arising from your use of the Services, your violation of these Terms, your violation of any law, or your infringement of anyone's rights.

20. Resolving disputes

20.1 Let's talk first

If you have a concern, please email us before taking any formal action. We commit to responding and working with you in good faith for at least 30 days. Most issues are resolved this way.

20.2 Governing law and venue

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Douglas County, Colorado, and you consent to the jurisdiction of those courts.

20.3 Time limit

Any claim arising from or related to the Services must be brought within one year after it arises, to the extent permitted by law.

21. General terms

Changes. We may update these Terms. When we do, we will change the "Last updated" date at the top and post the revised version here. Material changes will be communicated by email or by a notice on our site. Continuing to use the Services after a change means you accept the revised Terms.

Severability. If any part of these Terms is found unenforceable, the rest stays in effect.

No waiver. If we do not enforce a provision, that does not waive our right to enforce it later.

Assignment. You may not assign these Terms. We may assign them in connection with a sale, merger, or transfer of our business.

Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, illness, power or internet failure, and government action.

Entire agreement. These Terms, our Privacy Policy, and any written agreement, invoice, or program-specific policy you sign make up the entire agreement between us. If a signed coaching agreement conflicts with these Terms, the signed agreement controls for that engagement.

22. Contact us

Key Coaching
Email: contact@thekeycoach.org
Phone: 720-334-8125
Mailing address: 6302 Lakepoint Place, Parker, CO 80134
Website: thekeycoach.org

We do our best to respond to every message within two business days.